Terms of service
Terms of Service
Last updated: August 14, 2026
Welcome to the Skafe Cosméticos online store.
This website and online store are operated by FAVO DISTRIBUIDORA LTDA, CNPJ 29.491.910/0002-87, under the Skafe Cosméticos trading name.
Throughout these Terms, “Skafe”, “we”, “us” and “our” refer to the store operator. “You” and “customer” refer to the person accessing the website or purchasing products.
By accessing the website, creating an account or placing an order, you agree to these Terms of Service and acknowledge our Privacy Policy, Shipping and Delivery Policy and Return and Refund Policy.
Nothing in these Terms limits mandatory rights available under Brazilian consumer protection law.
Use of the Store
You may use the store only for lawful purposes.
You agree to provide accurate, current and complete information when creating an account, placing an order or contacting Skafe.
You are responsible for protecting your account credentials and for activity performed using your account.
Unless otherwise agreed through a commercial sales channel, the online store is intended primarily for customers purchasing products for personal or household use.
Skafe may contact a customer regarding an order involving unusual quantities, inconsistent information, suspected fraud, unauthorized commercial resale or another legitimate circumstance requiring verification.
Any restriction or cancellation will be handled in accordance with applicable law.
Products
Skafe makes reasonable efforts to present accurate product descriptions, images, ingredients, instructions, sizes and other relevant information.
Colors and visual appearance may vary according to the screen, device and display settings used.
Product availability is subject to stock.
Products, packaging, formulas or presentation may be updated or discontinued subject to applicable legal and regulatory requirements.
Customers should read and follow instructions, warnings, ingredients, precautions and usage information provided with the product.
Cosmetic and personal care products are not intended to diagnose, treat or cure medical conditions.
Individual results may vary according to factors such as hair type, previous treatments, application method and individual characteristics.
Customers with allergies, sensitivities or specific health concerns should review product ingredients and seek appropriate professional guidance when necessary.
Prices and Promotions
Prices are displayed in Brazilian reais.
Shipping charges, when applicable, are determined according to the delivery destination and applicable shipping conditions and will be displayed before the order is completed.
Prices, discounts and promotions may change over time. Changes do not affect orders already validly confirmed except where adjustment or cancellation is permitted by applicable law.
If a manifest pricing or system error occurs, Skafe may contact the customer before fulfillment to resolve the matter in accordance with applicable consumer protection law.
Promotions, coupons, gifts, bundles and other special offers may be subject to specific conditions disclosed with the applicable offer.
Orders
Submitting an order represents a request to purchase the selected products.
Customers should review products, quantities, prices, delivery address, contact information, shipping charges and payment information before completing an order.
After an order is submitted, Skafe will provide confirmation through the website, email or another available channel.
Orders may be subject to payment approval, stock availability and legitimate security or fraud prevention checks.
Skafe may contact the customer when:
- Payment is not approved
- Information required to complete the order is incomplete or inconsistent
- Fraud or unauthorized activity is reasonably suspected
- A product becomes unavailable
- A manifest pricing or system error is identified
- Additional information is reasonably required to complete delivery
If an order cannot be fulfilled after payment has been completed, the customer will be informed and any applicable refund will be processed according to the payment method and applicable consumer protection law.
Requests to change or cancel an order should be made as soon as possible.
Operational changes may no longer be possible after an order has been prepared or shipped. This does not limit the customer's rights under the Return and Refund Policy or applicable law.
Order Preparation
Orders are normally prepared within 2 business days after payment approval.
Saturdays, Sundays and public holidays are not considered business days for this purpose.
Delivery estimates applicable to an order will be displayed during the purchase process where available.
Exceptional circumstances affecting preparation or delivery will be handled according to our Shipping and Delivery Policy.
Payments
Available payment methods are displayed during checkout and may include Pix, credit cards and other methods supported by the store and its payment providers.
Payments may be subject to authorization, verification and fraud prevention procedures.
Complete card payment information is generally processed directly by authorized payment providers and financial institutions rather than stored directly by Skafe.
Shipping and Delivery
The Skafe online store currently delivers orders within Brazil.
Shipping charges are determined according to the destination and applicable shipping rates and are displayed before the purchase is completed.
Delivery time depends on the destination and the logistics service used for the shipment.
Skafe may use Correios and other logistics providers according to destination, availability and operational requirements.
Further information regarding order processing, shipping charges, delivery, tracking, delivery attempts and delays is available in our Shipping and Delivery Policy.
Customers are responsible for providing a complete and accurate delivery address.
Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by our Return and Refund Policy and applicable Brazilian consumer protection law.
For purchases made through the online store, Skafe provides a 10-calendar-day Right of Withdrawal period beginning on the date the order is received, according to the conditions described in the Return and Refund Policy.
This period does not reduce or replace any mandatory consumer rights.
Nothing in these Terms limits statutory warranties or rights concerning defective, damaged, incorrectly delivered or otherwise nonconforming products.
Customers should request return instructions before shipping products back to Skafe.
Products should not be sent to Skafe's public contact address unless the customer service team expressly confirms that it is the authorized return destination for the applicable request.
Intellectual Property
The website and its protected content, including trademarks, logos, product names, photographs, graphics, videos, texts, layouts and designs, are owned by or licensed to Skafe or their respective rights holders.
You may access and use the website for personal and noncommercial purposes.
Unless authorized by Skafe or permitted by law, protected content may not be reproduced, modified, distributed, sold, published or commercially exploited.
Reviews and Customer Content
When you voluntarily submit a review, photograph, video, comment or other content to Skafe, you confirm that you have the right to provide that content.
Where applicable, you authorize Skafe to use the submitted content in connection with the online store, customer communications or promotional activities, subject to applicable privacy, intellectual property and consumer protection laws.
You should not submit content that:
- Violates applicable law
- Contains intentionally false or misleading information
- Infringes the rights of another person or organization
- Contains malicious software or harmful code
- Contains unlawful, defamatory or fraudulent material
Personal information contained in customer submissions will be handled according to our Privacy Policy.
Prohibited Activities
You may not:
- Use the website for unlawful or fraudulent purposes
- Attempt to access accounts, systems or data without authorization
- Introduce viruses, malicious code or other harmful technology
- Interfere with the normal operation or security of the store
- Submit intentionally false or misleading information
- Copy or commercially exploit protected store content without permission
- Use automated tools in a manner that materially overloads, disrupts or circumvents website security measures
- Impersonate another person or organization
Skafe may restrict access or take appropriate measures in response to prohibited activity, subject to applicable law.
Third Party Services
The store uses Shopify and may use payment providers, logistics companies, analytics services, communication services and other providers necessary for ecommerce operations.
These providers may maintain their own applicable terms and privacy policies.
Purchases made through the Skafe online store are transactions between the customer and Skafe.
Shopify provides ecommerce technology and infrastructure and is not the seller of Skafe products.
Personal data processed through third party providers is addressed further in our Privacy Policy.
Website Availability and Errors
Skafe makes reasonable efforts to keep the website available, functional and accurate.
Temporary interruptions may occur because of maintenance, updates, technical problems, third party services or circumstances outside Skafe's reasonable control.
Skafe may correct inaccurate website information, perform maintenance or temporarily restrict functionality when necessary.
Any correction or change will be made without improperly limiting consumer rights arising from an order already completed.
Liability
Skafe is responsible for its products and ecommerce operations to the extent required by applicable Brazilian law.
Nothing in these Terms excludes, restricts or waives consumer rights, statutory warranties or remedies that cannot legally be excluded.
Customers should use products according to their instructions, warnings and intended purposes.
Privacy
Personal information collected through the store is processed according to our Privacy Policy and applicable data protection laws.
For privacy and LGPD-related requests, contact ecommerce@skafe.com.br.
Changes to These Terms
Skafe may update these Terms to reflect changes to the store, services, technology or applicable requirements.
The current version will be published on this page with its latest update date.
Changes will apply according to applicable law and will not improperly restrict rights arising from purchases completed before the change.
Governing Law
These Terms are governed by the laws of the Federative Republic of Brazil.
Nothing in these Terms prevents consumers from exercising their rights before competent consumer protection authorities or courts, including the jurisdiction available to them under applicable law.
Contact
Email: sac@skafe.com.br
E-commerce: ecommerce@skafe.com.br
SAC: 0800 941 0275
Telephone: (21) 3512-4999
Customer service hours: Monday to Friday, from 9:00 a.m. to 5:00 p.m.
Public contact address: Rua Major José Tinoco, 1370, Campo Grande, Rio de Janeiro/RJ, CEP 23095-690, Brazil