Privacy policy
Privacy Policy
Last updated: August 14, 2026
This Privacy Policy explains how Skafe Cosméticos, operated by FAVO DISTRIBUIDORA LTDA, CNPJ 29.491.910/0002-87, collects, uses, stores, shares and otherwise processes personal information when you access our website, create an account, place an order, contact us or otherwise use our services.
Our online store uses Shopify as its ecommerce platform.
For personal data processing activities in which Skafe determines the purposes and essential elements of the processing, FAVO DISTRIBUIDORA LTDA acts as the data controller under applicable Brazilian data protection law.
Personal Information We Collect
Identification and Contact Information
We may collect information such as your name, CPF, email address, telephone number, billing address and delivery address when necessary to provide our services, process orders or comply with applicable requirements.
Order and Transaction Information
We may process information relating to products viewed, selected or purchased, shopping cart activity, order history, returns, exchanges, refunds, payment method, payment confirmation and invoice information.
Payment information may be processed directly by authorized payment providers and financial institutions involved in completing the transaction.
Account Information
If you create or use a customer account, we may process account credentials, preferences, saved addresses and account settings.
Customer Service Information
We may process messages, requests, complaints, photographs, videos and other information you provide when contacting Skafe.
Technical and Usage Information
When you access the website, Skafe and its service providers may process technical information such as your IP address, browser type, device information, operating system, cookies, online identifiers, pages visited and interactions with the website.
How We Collect Information
Personal information may be collected:
- Directly from you when you place an order, create an account, subscribe to communications or contact us
- Automatically when you browse or interact with the website
- Through Shopify and other technology providers used to operate the store
- From payment providers, fraud prevention services and financial institutions
- From logistics providers involved in fulfilling or delivering an order
- From advertising, analytics or social media services where permitted and applicable
How We Use Personal Information
Personal information may be processed to:
- Process and fulfill orders
- Confirm and process payments
- Issue invoices and comply with tax obligations
- Deliver products and provide tracking information
- Manage cancellations, returns, exchanges and refunds
- Prevent fraud and protect the security of the store
- Provide customer service
- Create and manage customer accounts
- Send transactional communications concerning orders and services
- Maintain and improve the website and customer experience
- Measure store performance and sales
- Personalize content and product recommendations where permitted
- Send marketing communications where permitted
- Comply with legal and regulatory obligations
- Establish, exercise or defend legal rights
Personal data will be processed on an appropriate legal basis under the Brazilian General Data Protection Law, which may include performance of a contract, compliance with legal or regulatory obligations, legitimate interests or consent, depending on the processing activity.
Sharing of Personal Information
We may share personal information with service providers and other parties involved in operating the online store, including:
- Shopify
- Payment processors and financial institutions
- Fraud prevention and security providers
- ERP, invoicing, inventory and order management providers
- Correios and other logistics providers
- Customer service and communication providers
- Analytics and advertising providers
- Email marketing and campaign providers
- Accountants, auditors, consultants and legal advisors
- Public authorities where disclosure is required or permitted by law
Information is shared only to the extent reasonably necessary for the applicable purpose and subject to applicable legal requirements.
Skafe does not sell personal information in exchange for money.
Shopify
The Skafe online store uses Shopify's ecommerce infrastructure.
Information submitted through or generated by the store may be processed by Shopify, its affiliated companies and subprocessors to operate, secure, maintain and improve the ecommerce services used by Skafe.
Depending on the service used, Shopify may process certain personal information in its own capacity and under its applicable privacy terms.
Cookies and Similar Technologies
Skafe, Shopify and other service providers may use cookies and similar technologies to:
- Operate essential website functionality
- Maintain shopping cart and customer account sessions
- Remember preferences
- Measure website performance
- Understand how visitors use the store
- Help prevent fraud and unauthorized activity
- Personalize content, marketing or advertising where permitted
Where applicable, visitors may manage nonessential cookies using privacy or consent controls made available on the website or through browser settings.
Disabling certain technologies may affect some website functions.
Marketing Communications
Skafe may send promotional communications when permitted by applicable law.
Customers may unsubscribe from promotional emails using the unsubscribe mechanism included in the communication or by contacting Skafe.
Unsubscribing from marketing does not prevent Skafe from sending communications necessary to manage orders, payments, deliveries, accounts, returns or customer service requests.
International Data Transfers
Some technology providers used by the Skafe online store operate internationally.
Shopify International Limited, based in Ireland, is Shopify's primary contracting entity for merchants in Latin America. Information processed through Shopify may also be transferred to other Shopify companies and selected subprocessors as necessary to provide, secure and maintain its services.
International processing may occur on a continuous basis while the relevant services are used and may support functions such as hosting, security, content delivery, analytics, error logging and other technical operations.
Other providers used by Skafe may also process information outside Brazil where required to provide their services.
International transfers subject to Brazilian data protection law will be carried out using mechanisms permitted under the LGPD and applicable ANPD regulations.
Skafe will take reasonable steps to work with providers that maintain appropriate safeguards for the personal information they process.
For information about the processing of your personal data by Skafe, contact ecommerce@skafe.com.br.
Data Retention
Skafe retains personal information for the period reasonably necessary for the purpose for which it was collected and for any additional period required or permitted by law.
This may include retention necessary to:
- Provide requested services
- Maintain order and transaction records
- Comply with tax, accounting, regulatory and legal obligations
- Resolve disputes and customer service requests
- Prevent fraud and unauthorized activity
- Establish, exercise or defend legal rights
After the applicable purpose or retention period ends, information may be deleted, anonymized or retained where permitted or required by law.
Security
Skafe and its service providers use administrative, technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.
No online system or method of electronic transmission can guarantee absolute security.
Customers are responsible for protecting their passwords and account credentials.
Your Rights
Subject to the LGPD and applicable requirements, you may request:
- Confirmation of whether your personal data is being processed
- Access to your personal data
- Correction of incomplete, inaccurate or outdated information
- Anonymization, blocking or deletion of unnecessary, excessive or unlawfully processed information
- Portability of personal data where applicable
- Information regarding public and private entities with which personal data has been shared
- Information regarding the possibility of refusing consent and the consequences of doing so
- Withdrawal of consent
- Deletion of personal data processed based on consent, subject to applicable exceptions
- Review of decisions made solely on the basis of automated processing where applicable
- Information regarding automated decision-making where applicable
- Objection to processing in circumstances provided by applicable law
You may also exercise the rights available to data subjects before the Brazilian National Data Protection Authority according to applicable law.
We may request information reasonably necessary to verify your identity before processing a privacy request.
To exercise your privacy and personal data rights, contact:
Children and Teenagers
The online store is not specifically directed to children.
Although Skafe may offer products intended for children or families, purchases and customer accounts should be managed by a parent, legal guardian or other responsible adult where appropriate.
Personal information relating to children and teenagers will be processed in accordance with applicable Brazilian law.
Third Party Links
The website may contain links to third party websites, platforms or services.
Those services operate under their own privacy and security practices. Customers should review the relevant privacy information before providing personal information directly to a third party.
Changes to This Policy
Skafe may update this Privacy Policy to reflect changes to its services, technology, legal requirements or personal data processing practices.
The updated version will be published on this page with its revised update date.
Contact
Data controller: FAVO DISTRIBUIDORA LTDA
Trading name: Skafe Cosméticos
CNPJ: 29.491.910/0002-87
Public contact address: Rua Major José Tinoco, 1370, Campo Grande, Rio de Janeiro/RJ, CEP 23095-690, Brazil
Privacy and LGPD requests: ecommerce@skafe.com.br
Customer service: sac@skafe.com.br
SAC: 0800 941 0275
Customer service hours: Monday to Friday, from 9:00 a.m. to 5:00 p.m.