Shipping policy
Shipping and Delivery Policy
Last updated: August 14, 2026
Delivery Area
The Skafe online store delivers orders within Brazil.
International delivery is not currently available.
Shipping availability may vary according to the destination, postal code and available logistics coverage.
The shipping conditions applicable to your address will be displayed during checkout after the delivery postal code is entered.
Order Processing
Orders are normally prepared within 2 business days after payment approval.
Business days exclude Saturdays, Sundays and public holidays.
Orders placed or approved during weekends or public holidays begin processing on the next business day.
Processing may require additional time in exceptional circumstances, including:
- Promotions
- Product launches
- High order volumes
- Inventory checks
- Public holidays
- Operational disruptions
If an exceptional situation significantly affects the preparation of an order, Skafe will provide the customer with appropriate information and assistance.
Shipping Costs and Delivery Estimates
Shipping charges are determined according to the delivery destination and the shipping rates applicable to the customer's address.
Rates may vary according to state, region, postal code and promotional conditions in effect at the time of purchase.
The applicable shipping charge will be displayed before the order is completed.
Orders are normally prepared within 2 business days after payment approval.
Delivery time depends on the destination and the logistics service used for the shipment.
Where available, the delivery estimate applicable to the order will be displayed during checkout or another stage of the purchase process before completion.
Free shipping may be offered during specific campaigns or for certain destinations, products or minimum order values. When available, the applicable conditions will be displayed in the store.
If your order exceeds the delivery timeframe provided for the purchase, contact Skafe so that we can review the shipment and provide assistance.
Logistics Providers
Skafe may use Correios and other logistics partners according to the destination, service availability and operational requirements of the shipment.
The provider responsible for transporting an order may vary according to the delivery address and the logistics services available for that destination.
Tracking
When tracking is available, the customer will receive a tracking code or delivery status by email, through the customer account or through another contact channel provided during the purchase.
Tracking information may take some time to become available after the package has been posted or collected by the logistics provider.
The amount and frequency of tracking information may vary according to the delivery service used. Some services may provide fewer tracking updates than others.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Before completing the order, please verify:
- Street and number
- Apartment, unit or additional address information, when applicable
- Neighborhood
- City and state
- Postal code
- Recipient name
- Contact telephone number
Address changes may only be operationally possible before the order is shipped.
Contact sac@skafe.com.br as soon as possible if an address correction is required.
Delivery Attempts and Return to Sender
The number of delivery attempts and any collection procedures may vary according to the logistics provider and delivery service responsible for the shipment.
An order may be returned to Skafe when, for example:
- The address provided is incorrect or incomplete
- The recipient cannot be located after the applicable delivery attempts
- Delivery is refused
- The package is not collected within the period established by the logistics provider
- The logistics provider cannot complete delivery at the destination
When a package is returned because of incorrect or incomplete information provided by the customer, or because it was not received or collected within the applicable period, Skafe will contact the customer regarding the available options.
A new shipping charge may apply to a new shipment when the unsuccessful delivery results from information or circumstances under the customer's responsibility.
Any such charge will be communicated before the new shipment is made and will be subject to applicable law.
When the delivery problem results from an error attributable to Skafe or its logistics provider, the customer will not be charged for resolving the issue.
Delivery Delays
Delivery may occasionally be affected by circumstances such as:
- Severe weather
- Strikes
- Road restrictions
- Public emergencies
- High seasonal demand
- Logistics provider disruptions
- Access restrictions in certain delivery areas
- Other exceptional operational circumstances
These circumstances do not limit rights available to the customer under applicable consumer protection laws.
If your order has not arrived within the delivery timeframe provided for the purchase, contact us at sac@skafe.com.br.
We will review the shipment information and, when necessary, contact the logistics provider to investigate the delivery.
Lost Orders
If a package is confirmed as lost during transportation, Skafe will provide an appropriate solution according to the circumstances and applicable law.
Depending on the case, this may include sending the products again, subject to availability, or refunding the applicable amount.
Damaged or Violated Packages
If the package is visibly damaged, opened, leaking or otherwise violated at the time of delivery, you may refuse delivery when possible.
Contact Skafe as soon as possible at sac@skafe.com.br and provide information about the occurrence.
We may request photographs or videos of the package, shipping label and affected products so that we can evaluate the case and provide an appropriate solution.
Additional conditions concerning damaged products, exchanges and refunds are available in our Return and Refund Policy.
Split Shipments
In some circumstances, an order may be delivered in more than one package.
When this occurs, the packages may have separate tracking information and may arrive at different times.
The customer will not be charged additional shipping costs solely because Skafe divided an order into multiple shipments after the purchase was completed.
Contact
Email: sac@skafe.com.br
E-commerce: ecommerce@skafe.com.br
SAC: 0800 941 0275
Telephone: (21) 3512-4999
Customer service hours: Monday to Friday, from 9:00 a.m. to 5:00 p.m.