Contact information

Contact Information

Last updated: August 14, 2026

Store Information

Trading name: Skafe Cosméticos

Legal entity: FAVO DISTRIBUIDORA LTDA

CNPJ: 29.491.910/0002-87

Website: skafe.com.br

Customer Service

Customer service email: sac@skafe.com.br

SAC: 0800 941 0275

Telephone: (21) 3512-4999

Customer service hours: Monday to Friday, from 9:00 a.m. to 5:00 p.m.

Commercial and Reseller Contact

Email: televendas@skafe.com.br

Privacy and Personal Data

Privacy and LGPD requests: ecommerce@skafe.com.br

Public Contact Address

Skafe Cosméticos

Rua Major José Tinoco, 1370
Campo Grande
Rio de Janeiro/RJ
CEP 23095-690
Brazil

Returns and Exchanges

Returns and exchanges must be requested before products are shipped back to Skafe.

Do not send products to the public contact address unless our customer service team expressly confirms that it is the authorized destination for your return.

After a return or exchange request is accepted, Skafe will provide the applicable return instructions, including the authorized return address.

To request a return or exchange, contact sac@skafe.com.br.